Carolina Works is introducing proactive and individualized success coaching at 10 North Carolina Community Colleges. Carolina Works’ unique combination of targeted student success coaching, predictive analytics, technology supports, and business process changes has the potential to significantly improve student success.
What is coaching
What is coaching, image description
Listen and seek to understand Students' lives & needs.
- Primary point of contact
- Data-informed proactive outreach
- Respond to early alerts
- Help students navigate college
- Academic success strategies
- Promote Student accountability
- Advocate on Students' behalf
- Use technology to prioritize outreach and track student progress
- Connect students to other supports:
- Career services
- Academic support services
- Academic advising
- Financial Aid
- Community Resources
Data informed success coaching
- Proactively reach out to students
- Empower students to choose the right path towards success
- Serve as the relationship manager between the student and the institution
- Use student data to identify and neutralize obstacles and challenges
- Help students set goals, manage their time, and negotiate life challenges related to work and family, not just school
Coaching Can Lead to Transformative Change
Carolina Works will introduce proactive and individualized success coaching to validate the effectiveness of the intervention across 10 North Carolina community colleges. Proactive success coaching has been proven in other contexts to remove academic barriers leading to increases in persistence and completion rates (Bettinger & Baker, 2014).
Student assigned to a Success Coach
- Coach proactively outreaches to student
- Coach receives auto-alerts & achievement alerts, and reaches out to student
- Coach uses Aviso risk score to inform student outreach
- Coach receives staff-generated early alerts, and outreaches to student
Business As Usual
Services already in operation at college
- Assignment of advisor to student
- Academic/Student Success Center
- Programs serving unique populations (e.g. TRIO)
- Other college-specific services
New Aviso functionality
- Students create profile in Aviso
- Students receive auto-alerts from Aviso for attendance, grades, registration
- Students receive achievement alerts from Aviso
- Students assigned predictive analytic risk score by Aviso
In 2008, only 26% of first-time community college students attained a degree or certificate within five years (DOE Completion Toolkit, 2011).
40% of community college students leave without a credential within the first two semesters, especially at risk students (DOE Completion ToolKit, 2011).
The Carolina Works project will test whether or not success coaching has a positive and significant impact on community college students' retention and credential completion rates compared to the business as usual condition. Carolina Works will gather evidence through a randomized controlled trial (RCT) meeting the What Works Clearinghouse standard-without reservations.
Sample intake will occur across 4 semesters and sample will be comprised of students not enrolled in the prior three terms. 50% of students will be randomly assigned to treatment (assignment of a Success Coach) and 50% of students will be randomly assigned to the business as usual condition.
Success coaches will be informed of their students' progress through a web-based early alert system using predictive analytics. Proactive outreach to students will occur beginning when an alert is generated, then prioritized by risk of attrition.
- ~15,000 students from 10 North Carolina community colleges
Key Outcome Measures
- First to second semester retention (i.e. fall to spring, spring to fall)