State Authorization

Central Carolina Community College has been approved by North Carolina to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). SARA is an agreement among member states, districts, and territories that establishes comparable national standards for interstate offering of postsecondary distance education. CCCC is approved to serve students in 49 states (all but California), the District of Columbia, Puerto Rico and the U.S. Virgin Islands.

National Council for State Authorization Reciprocity Agreements (NC-SARA)

Central Carolina Community College has been approved to participate in the National Council for State Authorization Reciprocity Agreements.

Supervised Field Experience

Courses and programs incorporating a “supervised field experience” are covered by the provisions of SARA. Under SARA a “supervised field experience” means a student learning experience under the oversight of a supervisor, mentor, faculty member or other qualified professional, located in the host state, who has a direct or indirect reporting responsibility to the institution where the student is enrolled, whether or not credit is granted. Examples include practicum, student teaching, or internships. However, see below regarding programs for licensed professions.

Student Grievance Procedure

The purpose of the student grievance procedure is to provide a system to channel student complaints against a college employee. Such complaints include academic grades, alleged discrimination, and alleged harassment (see page 40 of 2021-2022 College Catalog).

Contact for Central Carolina Community College

Ken Hoyle, Vice President of Student Services
1105 Kelly Drive
Sanford, NC 27330
Phone: (919) 718-7436

Contact for North Carolina Students

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: (919) 962-4558
North Carolina Post-Secondary Education Complaint Website
Student Complaint Policy
Student Complaint Form

Contact for Students Residing Outside North Carolina

SARA North Carolina Director
PO Box 14103
Research Triangle Park, NC 27709
Phone: (855) 727-2162
SARA North Carolina Website
Student Complaint Process
Student Complaint Form

Contacts for State Portal Entities

Students residing outside of North Carolina while taking online courses at Central Carolina may also file a complaint with their state. Here is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs.

Out-Of-State Student Grievance Details
State Agency Contact information
Alabama Alabama Department of Postsecondary Education

P.O. Box 302000
Montgomery, AL 36130-2000
Telephone: 334-242-1998
Fax: 334-242-0268

Alabama Student Complaint Process

Alaska Alaska Commission on Postsecondary Education

P.O. Box 110505
Juneau, AK 99811‐0505

Alaska Student Complaint Process

Arizona Arizona State Board for Private Postsecondary Education

1400 W. Washington St.
Phoenix, AZ 85007

Arizona Student Complaint Form

Arkansas Arkansas Department of Higher Education

425 Main St., Suite 400
Little Rock, AR 72201
(501) 371-2000
Arkansas Department of Higher Education

Arkansas Student Complaint Form

California California Department of Consumer Affairs

Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
(833) 942-1120
California Department of Consumer Affairs Complaints

California Student General Online Complaint Form

Colorado Colorado Department of Higher Education

1560 Broadway, Suite 1600
Denver, CO 80202

Colorado Student Complaint Process

Connecticut Office of Higher Education

61 Woodland Street
Hartford, CT 06105‐2326
Telephone: 860-947-1822

Connecticut Student Complaint Process

Delaware Delaware Department of Education

Delaware Department of Education
Accountability and Performance
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901
(302) 735-4090

Delaware Department of Education

District of Columbia District of Columbia Education Licensure Commission

810 First Street, NE 9th Floor
Washington, DC 20002

District of Columbia Student Complaint Process

Florida Florida Department of Education

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Fax: 850-245-3238

Georgia Nonpublic Postsecondary Education Commission

2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
Telephone: 770-414-3300
Fax: 770-414-3309

Georgia Student Complaint Rules

Hawaii Hawaii Post-secondary Education Authorization Program

P.O. Box 541
Honolulu, HI 96809

Hawaii Student Complaint Form

Idaho Idaho Board of Education

650 West State Street
P.O. Box 83720
Boise, ID 83720‐0037
Telephone: 208-334-2270
Fax: 208-334-2632

Idaho Student Complaint Process

Illinois Illinois Board of Higher Education

1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Institutional Complaint Hotline:

Illinois Student Complaint Process

Indiana Indiana Board for Proprietary Education

Board for Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street Suite 300
Indianapolis, Indiana 46204-4206
(317) 464-4400
Indiana Board for Proprietary Education Agency Overview
Indiana Board for Proprietary Education Student Complaint

Indiana Student Complaint Process

Iowa Iowa College Student Aid Commission

430 East Grand Ave.
5th Floor
Des Moines, IA 50309-1920
Telephone: 515-725-3400

Iowa Student Complaint Process

Kansas Kansas Board of Regents

1000 SW Jackson Street, Suite 520
Topeka, KS 66612‐1368
Telephone: 785-296-3421

Kansas Student Complaint Process

Kentucky Kentucky Council on Postsecondary Education

Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capitol Center Dr.
Suite 320
Frankfort, KY 40601

Kentucky Student Complaint Process

Louisiana Louisiana Board of Regents Consumer Protection Division Office of the Attorney General

Consumer Protection Division
Office of the Attorney General
P.O. Box 94005
Baton Rouge, LA 70804-9005
Telephone: 1-800-351-4889

Louisiana Student Complaint Process

Maine State of Maine Department of Education

23 State House Station
Augusta, Maine, 04333-0023

Maine Student Complaint Form

Maryland Maryland Higher Education Commission

Office of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202

Maryland Student Complaint Process

Massachusetts Massachusetts Board of Higher Education

Alex Nally
SARA Coordinator
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Massachusetts State SARA Website

Massachusetts Student Complaint Process

Michigan State of Michigan

Department of Licensing & Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section-Complaint Intake
P.O. Box 30018
Lansing, MI 48909

Michigan Student Complaint Form

Minnesota Registration & Licensing Minnesota Office of Higher Education

1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Telephone: 1-800-657-3866

Minnesota Student Complaint Process

Mississippi Mississippi Commission on College Accreditation

3825 Ridgewood Road
Jackson, MS 39211-6453
Telephone: 601-432-6372
Fax: 601-432-6225

Mississippi Student Complaint Process

Missouri Missouri Department of Higher Education

205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102‐1469
Telephone: 1-800-473-6757
Fax: 573-751-6635

Missouri Student Complaint Info

Montana Montana University System Office of the Commissioner of Higher Education

2500 Broadway
P.O. Box 203201
Helena, MT 59620-3201
Telephone: 406-444-6570

Montana Student Complaint Process

Nebraska Nebraska Coordinating Commission for Postsecondary Education

P.O. Box 95005
Lincoln, NE 68509-5005
Telephone: 402-471-2847

Nebraska Student Filing a Complaint

Nevada Nevada Commission on Postsecondary Education

8778 South Maryland Parkway, Suite 115
Las Vegas, NV 89123

Nevada Student Filing a Complaint

New Hampshire New Hampshire Department of Education, Division of Higher Education, Higher Education

101 Pleasant Street
Concord, NH 03301
Telephone: 603-271-3494

New Hampshire Student Filing a Complaint

New Jersey New Jersey Secretary of Higher Education

20 West State Street, 4th Floor
P.O. Box 542
Trenton, NJ 08625-0542
Telephone: 609-292-7225

New Jersey Student Complaint Process

New Mexico New Mexico Higher Education Department

2044 Galisteo St., Suite 4
Santa Fe, NM 87505
Telephone: 505-476-8400

New Mexico Student Complaint Form

New York Office of College and University Evaluation New York State Education Department

89 Washington Ave., Room 969 EBA
Albany, NY 12234
Telephone: 518-474-1551
Fax: 518-486-2779

New York Student Filing a Complaint

North Carolina North Carolina Post-Secondary Education Complaints

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina Systems Office
910 Raleigh Road
Chapel Hill, North Carolina 27515-2688
Phone: 919-962-4558
North Carolina Complaints

Filing a Complaint

North Dakota Director of Distance Education & State Authorization

600 East Capital Ave.
Bismarck, ND 58501-1217
Telephone: 701‐328‐2678

North Dakota Student Filing a Complaint

Ohio Ohio Department of Higher Education

25 South Front Street
Columbus, OH 43215
Telephone: 614-466-6000

Ohio Student Filing a Complaint

Oklahoma Oklahoma State Regents for Higher Education

655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Telephone: 405-225-9100

Oklahoma Student Complaint Process

Oregon Higher Education Coordinating Commission

ATTN: Complaints-ODA
775 Court St. NE
Salem, OR 97301
Telephone: 503-947-5716

Oregon Student Complaint Form

Pennsylvania Bureau of Postsecondary & Adult Education Pennsylvania Department of Education

333 Market Street, 12th Floor
Harrisburg, PA 17126‐0333

Pennsylvania Student Complaint Form

Puerto Rico Puerto Rico Council on Higher Education

P.O. Box 19900
San Juan, PR 00910-1900
Telephone: 787-641-7100
Fax: 787-641-2573

Rhode Island Commissioner of Higher Education Rhode Island Office of Higher Education

Shepard Building, Suite 524
80 Washington Street
Providence, RI 02903
Telephone: 401-456-6008

Rhode Island Student Complaint Process

South Carolina South Carolina Commission on Higher Education Academic Affairs & Licensing

1122 Lady St., Suite 300
Columbia, SC 29201
Telephone: 803-737-2260
Fax: 803-737-2297

South Carolina Student Complaint Form

South Dakota South Dakota Board of Regents

306 E. Capitol Ave., Suite 200
Pierre, SD 57501

South Dakota Student Complaint Form

Tennessee Tennessee Higher Education Commission

Division of Postsecondary State Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Telephone: 615-741-3605

Tennessee Student Complaint Process

Texas Texas Higher Education Coordinating Board

College Readiness & Success Division
P.O. Box 12788
Austin, TX 78711-2788
Telephone: 512-427-6101

Texas Student Complaint Process

Utah Utah Division of Consumer Protection

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
(801) 530-6601

Utah Student Complaint Process

Vermont Vermont Department of Education

120 State Street
Montpelier, VT 05620‐2501
Telephone: 802-828-3135

Vermont Student Complaint Process

Virginia Virginia State Council of Higher Education

101 N. 14th St., 10th Floor
James Monroe Bldg.
Richmond, VA 23219
Telephone: 804-225-2600

Virginia Student Complaint Process

Washington Washington Workforce Training and Education Coordinating Board

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
P.O. Box 43105
Olympia, Washington 98504-3105
(360) 709-4600

Complaint Process

West Virginia West Virginia Higher Education Policy Commission Community & Technical College System of West Virginia

1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
Telephone: 304-558-4016

West Virginia Student Complaint Process

Wisconsin Wisconsin Educational Approval Board

Department of Safety and Professional Services
1400 East Washington Avenue
Room 112
Madison, Wisconsin 53703
(608) 266-2122
Wisconsin Educational Approval Board

Wisconsin Student Complaint Process

Wyoming Wyoming Department of Education

Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002‐0050

Wyoming Student Complaint Form

How To File a Complaint with the Southern Association of Colleges and Schools Commission on Colleges

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: (404) 679-4500
SACSCOC Complaint Policy

Appealing a Grade

Students have the right to appeal any grade within fifteen (15) class days after the posted date of the grade. The procedure prescribed for a student to exercise the right to appeal a grade can be found on the Registrar's Policies site.

Professional Licensure and Certification

Currently, Central Carolina Community College does not offer an online program that leads to professional licensure. The college’s licensure and certification programs are either tied to the State of North Carolina or are national certifications. If you are considering a program at Central Carolina Community College that leads to licensure or certification and you do not live in North Carolina review the Professional Licensure and Certification information online and if you still have questions contact the lead instructor for that program.

View the Licensure List to learn about the appropriate licensing or certification organization for your program.