Coronavirus (COVID-19),
Information & CCCC's Response

Student Resources

CCCC Students:

We know this may be a difficult time for you. Your CCCC family is committed to your success not only as a student, but more importantly, as a person. We've collected the following resources to help you during this crisis.

Your health and safety are our primary concern. Please use these links if you need immediate assistance with food or housing. Additionally, United Way's 211 service can connect you to resources in your community via a live person. Call 211 on your telephone or visit the 211 website for immediate assistance. Additional community resources can be located by searching here:

If you need something not listed, please contact us by:

Thank each of you for your efforts, attitude, and resilience during this time.

With great appreciation,

Lisa M. Chapman, Ed.D.
President, Central Carolina Community College

Academic Support

Access to Technology

If you are having difficulty securing access to a computer or the internet, please complete the Central Carolina Technology Support form.

Adult High School

While campuses are closed, we remain committed to helping you progress toward your Adult High School Diploma. Distance education (online) classes are available for continuing and new students. You can connect with us by email or phone. Please leave a voicemail if you do not reach us directly.

Advising

You are encouraged to begin planning your class schedules for Summer 2020 and Fall 2020 in preparation for the upcoming advising and registration periods. These schedules are now available in WebAdvisor and are posted on the schedules website.

You can reach out to your academic advisor through Aviso or Cougarmail via the CCCC Portal. Your advisor can help you plan your courses and help you with the registration process. More information, including how to contact your advisor, is available on the Advising website.

Bookstore

Due to COVID-19 (Coronavirus) safety concerns, our administration has made the decision to close campus buildings, including the physical bookstore location. However, the bookstore store website remains open, and is extending FREE GROUND SHIPPING to avoid disruption.

The bookstore's priority is to ensure the campus community has textbooks and other essential items. Please check the bookstore store website for updates.

Career and College Promise (CCP/High School Students)

For high school students taking college courses, please connect with your CCP Advisor or your specific instructor with questions. All resources found in this guide also apply to you as a CCCC college student. Contact information for your Advisor can be located at the bottom of the Career and College Promise page.

Lee County Schools will provide laptops to students who need devices to continue their learning during school closures. Distribution will be on Monday, March 23 and Tuesday, March 24. See the Lee County Schools website for more information, including distribution times and sites.

Harnett County Schools will provide chromebooks for students who need devices to continue their learning during school closures. Distribution will be Monday, March 23. Visit the Harnett County Schools Facebook page for more information, including distribution sites.

For registration information see the Registration (CCP Students) section.

Distance Education

We are here to help support you while you are taking our distance education courses. To help ensure your success using Blackboard, please start by checking your browser.

Blackboard Learn Help for Students can help address many of the areas of Blackboard Learn that may be new to you. This is a great resource for both new and returning Blackboard users.

Blackboard Testing Best Practices:

  • Only use Google Chrome or Mozilla Firefox during Blackboard tests.
  • Close other applications on your computer prior to beginning a test to reduce bandwidth usage and lessen the chance for interference in your testing experience.

Microsoft Office is free for our students. Please visit the Microsoft Office for Students website and use your CougarMail to sign up.

If your teacher is using Blackboard Collaborate, be sure to bookmark Blackboard’s Collaborate Ultra Help for Students website.

The 4C's for Online Course Success

Please let us know if you have questions. We can be reached via email at de@cccc.edu. We are also available virtually in Blackboard Collaborate during the following times: Monday to Thursday, 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m. and Friday 9 a.m. - 11 p.m.

Early Colleges

Please refer to your Early College website for information, or reach the CCCC liaison via email:

English as a Second Language

While campuses are closed, we remain committed to helping you progress in your ESL course(s). Distance education (online) classes are available for continuing and new students. You can connect with us by email or phone. Please leave a voicemail if you do not reach us directly.

Graduation

It is with a sad heart that we must inform you that due to the COVID-19 pandemic and with respect to the CDC recommendations of gatherings no greater than 50 people and Governor Cooper's Executive Order, CCCC's Spring Graduation Ceremonies are being postponed until a later time. So that you and your families can adjust your travel and scheduling plans, we have determined that it is best to inform you of this decision now and ask for your understanding during these trying times.

The ceremony postponement will not stop your graduation! Once your course work for your credential has been successfully completed, and you have applied to graduate, your awarded credential will be reflected on your transcript. Actual credentials will be mailed once the Board of Trustees have conferred the credentials at the end of the term.

The College has made plans to hold a potential summer ceremony to honor our graduates on August 6, 2020 at the DAW Civic Center. This would be to honor all Fall 2019, Spring 2020, and Summer 2020 graduates. Please keep in mind, though, that such a ceremony can only be safely held if the current health crisis has improved and restrictive measures are no longer in place. In the meantime, the Student Services Division will also be examining other possible options to honor your accomplishment if that potential ceremony cannot occur. As a candidate for graduation, please complete the following questionnaire below.

Many thanks and we appreciate your patience and understanding!

Google form for summer graduation ceremony participation.

If you will complete your coursework in the spring and have not completed the graduation application. The spring graduation application due date has been extended to April 9th. The summer graduation application is due June 18th. You may return the graduation applications to your faculty advisor who will then perform a degree audit evaluation and forward to the Records Office. Electronic signatures via use of your CCCC email are acceptable.

Congratulations on your achievement! We are proud of you!

High School Equivalency (GED, HiSet)

While campuses are closed, we remain committed to helping you progress toward your High School Equivalency. Distance education (online) classes are available for continuing and new students. You can connect with us by email or phone. Please leave a voicemail if you do not reach us directly.

Library Services

While the CCCC Libraries are closed, our online resources are still available for you to use, and library staff are online to help you. Connect with us using the following:

Registration (Current Students)

Current student registration for summer and fall opens April 6th. Summer and Fall 2020 course schedules have been made accessible in Web Advisor, and registration will open on schedule.

You can reach out to your academic advisor through Aviso or Cougarmail via the CCCC Portal. Your advisor can help you plan your courses and help you with the registration process. More information, including how to contact your advisor, is available on the Advising website.

Your student email account (Cougarmail) can be used as your electronic signature for any college paperwork that must be handled virtually.

Registration (CCP Students)

CCP students will work with their CCP Advisor to complete registration for summer and fall terms. CCP Advisors are available during their published virtual advising hours and by appointment. Contact information and virtual advising hours for your Advisor can be located at the bottom of the Career and College Promise page.

Registration (New Students)

If you are a new student to CCCC (not currently taking classes), these are the dates (subject to change) that you can begin registering for classes:

  • New student registration opens for summer on April 27th.
  • New student registration opens for fall on June 1st.

Please connect with an Admissions Specialist for your initial advising meeting. Make an appointment. Your student email account (Cougarmail) can be used as your electronic signature for any college paperwork that must be handled virtually.

STEM Lab

Are you a currently enrolled Central Carolina Community College student in need of on-demand assistance with science, math, or computer technology classes? The Virtual STEM Lab wants to assist you! Connect with a virtual tutor right now!

The Virtual STEM Lab is available: Monday - Thursday 9:00am - 5:00 pm and Friday 9:00am - 2:00 pm

If you’re looking for help after hours, log in to Central Carolina Community College's Upswing portal to sign up for free online tutoring! Upswing is available 24/7!

Test Proctoring Services

Test proctoring services have been temporarily suspended at this time.

Tutoring (via Upswing)

To offer you support via the transition to distance education, tutoring is offered online through CCCC's Upswing Website. Please follow these steps to get started with online tutoring:

  1. Visit CCCC's Upswing Website to get started.
  2. Click the "New User" button and enter your Cougarmail email address. (Your Upswing account can only be activated using your Cougarmail address. If you need assistance accessing your Cougarmail account, please call 919-718-7397.)
  3. Log into your Cougarmail email account and open the email from Upswing with the link for password creation.
  4. Return to CCCC's Upswing Website to log in using your Cougarmail and newly created password.
  5. If you need further assistance with using Upswing online tutoring, please email Talia Friday at tfriday@cccc.edu.
Internet/WiFi Access
WiFi Access

The college is making free WiFi available to students and employees in specific parking lot locations. At selected sites, access is available from 9:00 a.m. to 9:00 p.m. on Monday through Thursday. On the Lee Main Campus only access is also available Friday from 9:00 a.m. to 7:00 p.m.. Students and employees are expected to maintain social distancing by remaining in their vehicles while using the free WiFi.

As a reminder, no restrooms will be available because buildings are closed, and please continue respecting the college's tobacco-free campus policy.

WiFi access locations:

Internet Access

Charter Communications is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

AT&T’s Access program is offering low-cost wireline home Internet service to qualifying households.

Comcast’s Internet Essentials program offers affordable internet options for qualifying individuals, including access to low-cost computers.

Lifeline Support is a federal program that lowers the cost of either phone or internet access.

The NC Department of Information and Technology has compiled a list of new and existing free or affordable service offerings from vendors across the state.

Check with your local provider for information about waiving late fees to avoid disruption of service if you are experiencing financial hardship due the coronavirus.

CCCC is not connected to any of these providers and cannot guarantee availability.

Workforce Continuing Education

Due to precautions for Covid-19, there are currently no continuing education courses offered in person on-campus or off-campus. We are working to move these courses online where possible. Please check the Continuing Education Course Schedule for updates. For questions please email the following contacts:

Writing and Reading Center

During the CCCC campus closure, Virtual Coaching sessions are available

  • Mondays, 1pm to 6pm
  • Tuesdays, 9am to 2pm
  • Wednesdays, 9am to 6pm
  • Thursdays, 9am to 2pm
  • Fridays, 9am to 2pm

Follow this link to connect with us!

If you are planning a Virtual Coaching session, please be sure to email your assignment to writingcenter@cccc.edu and include "VC" in the subject line.

Students may also contact the Writing and Reading Center via email at writingcenter@cccc.edu.

Asynchronous online assistance is also available for all students through the Online Writing Lab: Coaching Request form.

Student Support Services

Accessibility Services

Student Accessibility Services works to provide accommodations to students with medical conditions and/or disabilities that substantially limit their ability to access their educational setting. During the Identification Process with Student Accessibility Services, you can discuss your situation and together we will determine what supports you may be eligible for.

If you have an accommodation plan that needs to be adjusted due to course changes or believe you may need to request accommodations due to a disability, please contact Megan Sherman by phone at 919-718-7416 or email at msherman@cccc.edu. Student Accessibility Services will meet with you virtually to review your needs during this time period.

Admissions & Student Services

If you need to discuss challenges with distance learning, drop a class, change your major, or require additional resources, you can connect with Student Services virtually during its online office hours, or contact an Admissions Specialist via email:

Your student email account (Cougarmail) can be used as your electronic signature for any college paperwork that must be handled virtually.

Financial Aid

For support from your Financial Aid Advisor, please send an email message. Financial Aid staff contact information is available online. Staff will be available daily 8 am-5 pm. If you are receiving Financial Aid benefits, it is critical for you to continue in your courses for this semester. Per Department of Education guidance, students who stop attending must have their benefits reassessed. If you are not able to continue in your classes and have received financial aid for this semester, please contact your Financial Aid Advisor to discuss your situation.

TRiO Student Support Services (SSS)

SSS provides one-on-one academic and personal counseling, tutoring, assistance with transferring to a four-year institution, and more. If you are already an SSS participant, or if you would like to talk to a SSS coach about being supported by SSS, you can make an appointment at sss@cccc.edu or (919) 718-7567. SSS Coaches can meet with you face-to-face (virtually), by phone, or through email to help meet your needs.

Veterans Services

While campus is closed, we are still here for you, because you have been here for us.

VA Educational Benefits -If you have questions or need assistance with your VA Benefits, please contact Isaac Smith at ismit173@cccc.edu.

Veterans Upward Bound (VUB) - VUB serves veterans in Lee, Harnett, Chatham, Johnston, and Wake counties and provides assistance entering into any institution of higher education through academic and personal counseling, tutoring, and other resources for Veterans. If you are a current VUB participant, or if you would like to join the VUB program, VUB can be reached at vub@cccc.edu or (919) 718-7463.

YouthBuild

While campuses are closed, we remain committed to helping you progress in your program and course(s). High School Equivalency and Adult High School classes are available for new and continuing students through distance education (online). Curriculum/Continuing Education instructors will reach out to current YouthBuild students individually regarding your courses for the remainder of the semester. If you are already a YouthBuild participant, or if you’d like to join the YouthBuild program, connect with a member of the YouthBuild staff by email at lrtipton@cccc.edu (Lindsay Tipton) or jethomas@cccc.edu (James Thomas).

Personal Support Services

Addiction Recovery

If you are unable to attend meetings in person to support your addiction recovery explore these online/virtual resources to help.

Community Resources

For more resources in your community visit CC Cares and click "Connecting with Resources."

NCCARE360 – A New Tool for a Healthier North Carolina

Disaster Loans

The U.S. Small Business Administration offers Disaster Loan Assistance for businesses, private non-profits, homeowners, and renters.

Food

The Cougar Market (Food Pantry) will be inaccessible until students are able to return to campus. In the meantime, please see the below resources to help you address food insecurity.

All North Carolina
  • Food and Nutrition Services (FNS) (Food Stamps)
    In North Carolina, FNS helps individuals and families experiencing food insecurity get the food they need for a nutritionally adequate diet. Many college students utilize this service temporarily to help them complete their education. Find more information and apply online.
Chatham County
  • CORA Food Pantry
    40 Camp Drive, Pittsboro, NC 27312 (919) 542-5020
    Provides perishable and non-perishable food to those in need. Food distribution times are: Monday - Friday from 10am-2pm. For Chatham County residents only. A list of other food pantries serving Chatham county is online.
  • Chatham County Schools
    Distributing meals curbside for all Chatham County residents Monday-Friday from 9:30am-1:30pm. Free for children under 18. For adults: breakfast ($2) and lunch ($4).
Harnett County
  • Harnett Food Pantry
    413 Old West Road, Lillington, NC 27546 (910) 985-7787
    Provides perishable and non-perishable food to those in need. Food distribution times are: Mondays (4pm-6:30pm), Tuesdays (1pm-4pm), Thursdays (10am-1pm). For Harnett County residents only.
  • Harnett County Schools
    Starting March 23. Meals for all students and siblings (1-18 years of age) can be picked up at the following locations between the hours of 11:00 am-1:00 pm: Angier Elementary, Boone Trail, Coats Elementary, Johnsonville Elementary, Harnett Primary, and South Harnett.
Lee County
  • Christian United Outreach Center (CUOC)
    2885 Lee Ave, Sanford, NC 27332 919-774-8485
    Provides perishable and non-perishable food to those in need. Food distribution times: Monday and Wednesday 4pm-6pm; Friday 12pm-2pm. Providing "back-pack pals" pickup locations for meals for children (under 18).
  • Lee County Schools
    Starting March 20. Providing free lunch to children (1-18 yrs old). Pickup on Monday, Wednesday, Friday 11am – 1pm. Pickup locations: Bragg Street, East Lee Middle, Greenwood, SanLee Middle, Warren Williams, W.B. Wicker.

If you are unable to access these community resources, please complete the CCCC Food Assistance Request Form to help us understand and meet your needs.

Emergency Financial Support

CCCC can help if you are faced with unexpected expense(s) related to circumstances around COVID-19 that compromise your ability to finish school this semester.

  • Finish Line Grant: If you’ve completed 50% of any curriculum or continuing education program at CCCC, you can apply for up to $1000 to cover an expense to help you complete your program.
  • Dreamkeeper Fund: Provides just-in-time support when you are facing emergency expenses that may derail you from completing your degree or training program.
  • Scholly COVID-19 Student Relief Fund: Apply to receive $200 in cash assistance. CCCC is not affiliated with this resource and we cannot guarantee availability of funding.
Housing

Housing-related needs should be communicated to United Way’s 211 service in all NC counties. Call 211 on your telephone or visit the 211 website for immediate assistance.

Unemployment Assistance

If you are unemployed, the NC Department of Commerce Employment Security Division has information about changes to unemployment insurance online. You can also file an unemployment claim online or contact their customer call center at 888-737-0259.

Utilities

Check with your local provider for information about waiving late fees or reconnecting disconnected service if you are experiencing financial hardship due the coronavirus.

Veteran Emergency Financial Support

NC Serves connects service members, veterans, and their families to resources around housing, emergency services, employment, financial assistance, and more.