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User's Guide

  1. How do I get live help?
  2. How do I submit a question?
  3. How do I retrieve my question?
  4. How do I submit my essay?
  5. How do I retrieve my essay?
  6. How do I schedule a private session?
  7. How do I start a private session?
  8. How do I update my account?
  9. How do I change the file format of my essay?
  10. How do I copy and paste my question on the whiteboard?
  11. How do I change the time zone in my account?
  1. How do I get live help?
    1. Log into your SMARTHINKING account.
    2. Go to "Connect with an e-structor Now."
    3. Choose the subject area you want from the drop-down menu. This will take you to a tutorial room where you can initiate an online whiteboard session with one of our trained tutors.
    4. Wait for the whiteboard to load. Review the instructions in the middle of the page. Remove the check next to Show this text on my next visit if you do not want to see the instructions window again. Then click the close button to continue.
    5. Type your question (Hint: click here for instructions on how to copy your question on the whiteboard if it is already typed somewhere else.) and click the submit button at the bottom.
    6. When the tutor is ready to help you, you will hear a ring. You may now communicate with the tutor by typing on the whiteboard area.
    7. Use the Exit/Options button at the bottom or the Actions menu at the top when you are done.
    8. Click End Session to confirm and exit.
    9. A copy of your work with the tutor will be available in your inbox within the next 24 hours.

    For more information: Click on "Tell Me How" under "Connect with an tutor now."

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  2. How do I submit a question?

    If you prefer to submit a question for an e-structor to respond to within the next 24 hours:

    1. Log into your SMARTHINKING account.
    2. Go to Submit a Question.
    3. Choose the subject area you want from the drop-down menu to launch the whiteboard.
    4. Wait for the whiteboard to load. Review the instructions in the middle of the page. Remove the check next to Show this text on my next visit if you do not want to see the instructions window again. Then click the close button to continue.
    5. Type your question (Hint: click here for instructions on how to copy your question on the whiteboard if it is already typed somewhere else.) and click the Submit Question button at the bottom.
    6. Enter a name for your question (save the name for future reference) and click submit.
    7. A tutor will respond within the next 24 hours. You must go to your inbox on your home page to pick up the tutor's response.
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  3. How do I retrieve my question?
    1. Log into your SMARTHINKING account.
    2. Scroll down and click on Inbox next to the calendar.
    3. Click on your question number under You have x Questions Incoming.
    4. Wait for the white board to open with the tutor's response.
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  4. How do I submit my essay?
    1. Log into your SMARTHINKING account.
    2. Click on the drop-down menu under Submit your writing.
    3. Select a subject.
    4. Fill out the essay submission form. All red fields are required.
    5. To upload your essay, click on the Browse button and locate your essay on the hard drive or floppy drive. We recommend that you save your writings in standard word processing formats such as Microsoft Word (.doc) or Rich Text Format (.rtf) before submitting them.
    6. Macintosh users should add an extension (.doc or .rtf) to the file name before uploading.
    7. Click Submit.
    8. If your submission was successful you should see the number next to outbox increase. The outbox is located at the bottom of your homepage. You must return to the SMARTHINKING website to pick up your returned essays.
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  5. How do I retrieve my essay?
    1. Log into your SMARTHINKING account.
    2. Scroll down and locate the inbox(next to the calendar) and click on it.
    3. Click on the title of your writing.
    4. Scroll down to read the tutor's comments.
    5. Right-click on the link named markup...
    6. Left-click on Save Target as.
    7. Choose a location to save the file (usually on the desktop).
    8. You can keep the default name for the file
    9. You should have Microsoft Word Document or Rich Text Format in the save Save as Type box.
    10. Click Save.
    11. Refer to the document from the location where you save it.

    SMARTHINKING will send you an email notification with directions on how to check the tutor's markup on your essay as soon as your essay is ready to be checked. We recommend that you make sure to have a valid email address in your account. To edit your personal information, log into your account and click on about me on the left side. Edit the information and click on continue.

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  6. How do I schedule a private session?

    Please note that private sessions are not available for Houghton Mifflin students. Make sure the time zone in your account is correct. Click here for instructions on how to update the time zone in your account.

    1. Log into your SMARTHINKING account.
    2. Click on the drop-down menu under Schedule a personal session.
    3. Select a subject.
    4. Scroll down and locate the name of the tutor and your desired time slot. Your session should be scheduled at least 48 hours in advance.
    5. Click on a blue circle for your desired time slot ( for the first half-hour hour session of the hour or for the second half-hour session) to schedule a session.
    6. If you are certain that you would like to reserve this session, click yes.
    7. Your reserved tutoring session will be highlighted by or in the weekly schedule chart. (Hint: you may see your upcoming session in your weekly schedule on your home page.)
    8. To cancel a pre-arranged session, click on the highlighted session. Please note that you will receive a full refund only if you cancel your session at least 48 hours in advance.
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  7. How do I start a private session?
    1. Log into your SMARTHINKING account.
    2. Scroll down and locate the calendar in your home page.
    3. The date corresponding to your scheduled session will be highlighted.
    4. Click on the appropriate highlighted date.
    5. A pop up screen will appear with information about the session.
    6. Click on join the session.
    7. Wait for the whiteboard to load. Review the instructions in the middle of the page. Remove the check next to Show this text on my next visit if you do not want to see the instructions window again. Click the close button to continue. Then type your question (Hint: click here for instructions on how to copy your question on the whiteboard if it is already typed somewhere else.) and click the submit button at the bottom.
    8. When the tutor is ready to help you, you will hear a ring. You may now communicate with the tutor by typing on the whiteboard area.
    9. Use the Exit/Options button at the bottom or the Actions menu at the top when you are done.
    10. Click End Session to confirm and exit.
    11. A copy of your work with the tutor will be available in your inbox within the next 24 hours.

    Please note, if you don't see the Join the session option in the popup window, make sure your session was scheduled at the right time. If the schedule time is correct and your timezone is correct then contact our Support Team here for further assistance

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  8. How do I update my account?

    If you created your account using a login provided to you by your school and you're getting a "Purchase more time" message, you should contact your school to find out if the contract was renewed. If it was, you will get a new login to update your account.

    1. Log into your SMARTHINKING account.
    2. Click on my account on the left side or at the top.
    3. Click on the red school house icon or the link next to it under Upgrade/Extend Your Personal Account.
    4. Enter the new username and password you received from your school.
    5. Click on add to update your account.

    If you are a publishing partners student and would like to access other subjects and features such as private sessions, follow these directions. You can also use these directions if you would like to use our services even though your school did not renew its contract with us.

    1. Visit SMARTHINKING Pricing Plans, review the terms of service and select a plan that is best for you.
    2. Log into your SMARTHINKING account.
    3. Click on my account on the left side or at the top.
    4. Click on the green $ icon under Upgrade/Extend Your Personal Account.
    5. Select a tutoring package to purchase.
    6. Enter your billing information.
    7. Click on Purchase to add the new tutoring package to your account.

    If you already have an account with us and have purchased a qualified textbook by one of our partners that came with a login to update your account, you should follow these directions.

    1. Log into your SMARTHINKING account.
    2. Click on my account on the left side or at the top.
    3. Click on the red school house icon or the link next to it under Upgrade/Extend Your Personal Account.
    4. Enter the username and password you received.
    5. Click on the add button.
    6. Select the subject area of your textbook.
    7. Select your textbook.
    8. Select your school/institution name.
    9. Review the Privacy Policy and click Accept to update your account.
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  9. How do I change the file format of my essay?
    1. Open your essay in its current format (using Microsoft Works or WordPerfect).
    2. Click on File and select Save As.
    3. Select a location to save the file from the Save in drop-down menu. We recommend saving it on the Desktop or on a floppy disk.
    4. You edit the name in the File name box to give the file a new name.
    5. Click on the drop-down menu next to Save as Type and select Rich Text Format (.rtf).
    6. Click Save to accept the changes.
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  10. How do I copy and paste my question on the whiteboard?

    Write your question in any text editor such as Notepad or WordPad.

    1. Log into your SMARTHINKING account and start a whiteboard session.
    2. Make sure the cursor is positioned where you want your question pasted.
    3. Click on Tools at the top and select Paste Text.
    4. Copy your question from your text editor.
    5. Click inside the Paste Text Box area provided and paste your text (using CRTL + V or Right-click mouse and select of Paste).
    6. Click the Paste button to paste the information on to the whiteboard.
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  11. How do I change the time zone in my account?

    The time zone in your account affect some functionalities of our services. For example, all private sessions times are displayed in your local time zone.

    1. Log into your SMARTHINKING account.
    2. Click on about me on the left side or at the top.
    3. Select the correct time zone on your personal information page.
    4. Click continue to save the change.
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